Insurance Terms & Conditions

Terms And Conditions

We have a few simple steps you need to follow to get set up as a new client:

Please download, complete and send back an Action Filmz New Account Application Form. Kindly make sure all fields are completed accurately to ensure a smooth account set up process. Download the New Account Application Form. Tips The company details (or individual if for personal hire) will be the name and address details shown on any invoices we raise for you. Be sure to provide contact details for the primary contact and any additional contacts who will be dealing with us Please let us know how you heard about us – we value our relationships and referrals are always an opportunity to say ‘thank you’. Trade references are required for all new customers Completed forms should be signed, scanned and e-mailed to your Action Filmz contact.

2. Acceptance of Order

All equipment hires and sales shall be subject only to these terms and conditions unless the Customer and the company have agreed in writing to the contrary. All orders placed by the Customer shall only be deemed accepted when acknowledged as being so by the Company. In the event of a dispute between the standard terms and conditions of the Company and the Customer, the parties agree that the Company´s terms and conditions of business shall take precedence.

3. Quotations

All quotations are made by the Company without obligation.

4. Rates

The rate for the equipment hired is that quoted by the Company, save that the Company reserves the right to vary the rate as a result of any variation in any costs or third-party charges related to the hire.

5. Terms of Payment

Payment of invoices shall be made without any deduction or set-off so as to be received by the Company in advance, upon delivery of the service or within thirty days from date of invoice – whichever is agreed by the Company. Late payment charges shall be payable on overdue accounts at the rate of one percent per month of the balance owed for each month or portion of a month that the payment is overdue. In the event of a default in payment the Customer shall be responsible for any and all applied late payment charges and reasonable collection fees incurred in recovering the outstanding amount. In the event of a default in payment the Company reserves the right either to withhold any equipment or services which are the subject of any contract with the Customer and/or cancel any subsequent contract with the Customer without prior notice. The Company shall be entitled to terminate any contract without notice in the event of the bankruptcy insolvency or liquidation of the Customer (as the case may be) any time during the contract. The Company reserves the right to make a charge in respect of any costs or expenses incurred by the Company on account of the Customer for any contracts which are subsequently cancelled. The Customer agrees that in the event of a default in payment for the hire the Company may place full details of the Customer default with an independent bureau for the purpose of compiling and distributing such information to other interested parties to assist in making decisions from which the information may be used for tracing, the prevention of fraud and the recovery of debt amongst other matters.

6. Period of Hire

The hire charge for equipment commences and ends on the dates agreed by the Company. The hire period will be deemed to continue until such time as any damaged equipment is repaired or any equipment that is lost, stolen or damaged beyond repair is replaced provided that the amount of any additional hire charge payable as a direct result of the theft, accidental loss or damage to the equipment shall not exceed 13 weeks rental.Where equipment is delivered or collected by the Company such delivery or collection is at the Customers risk and expense and the Customer shall be liable for physical loss and damage and delay to the equipment as soon as the equipment is delivered to the address requested by the Customer in the case of delivery and until the equipment has been safely placed into a Company vehicle in the case of collection.

7. The Company's and Customer's Liability

While the Company shall make every effort to assist the Customer with technical know-how and experience and shall provide general advice and service the Company shall not guarantee that the Customer will achieve his intended result by the use of hired equipment and services. The Company shall not be liable in any way for any loss, damage, loss of profits or of contracts or of any other consequential loss of any kind suffered by the Customer or any third party or for any delay, late delivery, defect or deficiency of or relating to any equipment or ancillaries there to or for any delay in any equipment or ancillaries being available or for any failure error or mistake by technicians or other staff or for any failure error or mistake by any technicians or other staff of any nature provided by the Company. The Company shall not be liable for any delay or other breach resulting from wars strikes lock-out restrictions non-availability of goods materials or labour or owing to any other cause whatsoever beyond its control. Time is not of the essence in any contract with the Customer and the Company shall not be liable for any delays in the supply of equipment materials and services by it or for any losses whatsoever due to any such delays howsoever caused. All equipment and materials entrusted to the Company and all equipment and materials and services supplied by the Company are entirely at the Customers risk. The Company shall not in any circumstances be liable for loss or damage of any kind, howsoever caused, even where such loss or damage shall have been caused or contributed to by the negligence of the Company. The Company shall not be liable for any costs incurred in getting replacement equipment to the Customer in the event of the breakdown of that equipment even where such a breakdown shall have been caused or contributed to by the negligence of the Company. If it is proved to the satisfaction of the Company its directors or its managers that any equipment hired by the Customer has broken down through the fault of the Company its directors or its employees the Company will not make charges for that equipment from the time it breaks down until the time it is replaced or repaired provided that in the event of the equipment being replaced the Customer returns the faulty equipment within 24 hours of the faulty equipment being replaced otherwise a charge will be made commencing 24 hours from the time the replacement equipment is provided and ending once the faulty equipment has been returned to the Company. The responsibility for the delivery of any replacement equipment and the return of any faulty equipment rests solely with the Customer. The Customer shall be required to insure its materials and its work and operations against any loss damage or liability caused by or arising out of or in connection with equipment materials or services supplied by the Company or any contract with the Company. The Customer shall inform insurers of the Company’s Terms and Conditions and shall ensure that its policy is endorsed to the effect that there shall be no recourse against the Company. The Customer shall at all times keep the Company its directors employees servants agents and licensees fully indemnified against all actions, proceedings, expenses, costs, charges, claims and demands whatsoever which may be brought against the Company its employees servants agents or licensees by any third party in respect of any alleged injury, loss, damage or expense arising out of or in connection with equipment or services provided by the Company or for breach of copyright or any other proprietary or other rights of third parties generally resulting from compliance with the Customers instructions even where such injury, loss, damage or expense is caused wholly or in part by the negligence or breach of contract of the Company its directors servants or agents. The Customer shall further compensate the Company for any loss which the Company may suffer as a result of variation of any order for the supply of equipment materials or services or failure to return any hired equipment to the Company’s premises at the termination of the agreed hire period in good condition fair wear and tear excepted or for any breach by the Customer of these Conditions. If the Customer takes equipment hired from the Company outside the United Arab Emirates and is delayed in returning the equipment due to hold-up by Customs officials or for any other reason full hire charges will be made until the equipment is returned to the Company’s premises or collected by an employee of the Company.

8. The Customers Insurance

Without specific written agreement to the contrary prior to the commencement of the hire period the Customer shall affect its own insurance on the equipment. The Customer shall ensure that the Company’s interest is noted by the insurers and shall notify the Company accordingly and give such other details of the policy or policies as the Company may require. The Customers policy shall provide cover for all loss or damage whatsoever to the equipment including, but not limited to, the full replacement value of the equipment, the full cost of repairing any damage and the continuing hire charges detailed in clause 6 b) above. Particulars of replacement values, repair costs and daily rates for continuing hire will be supplied by the Company on request as appropriate.

9. The Company's Insurance

The Company may at its discretion provide insurance to the Customer when the Company is providing crew with equipment for hire. Agreement by the Company to do so must be obtained in writing and any insurance so provided is subject to the Terms and Conditions of the Company’s insurance.

10. Failure to Return Goods/Damaged Goods

The Customer shall pay to the Company the full replacement value of hired equipment not returned or the full cost of repairing any damage together with any additional hire charge calculated in accordance with Clause 6 of these Conditions due to loss or damage. Where in accordance with Clause 10 of these Conditions, the Company undertakes to effect insurance in respect of equipment supplied the Customers liability under this Clause will be reduced by the amount recoverable under such insurance.

11. Late Returns

Equipment returned late will be charged at the single agreed daily rate for each calendar day or part thereof irrespective of any reduction or discount that may have been negotiated on the original booking.

12. Cancellation/Curtailment

If notice of cancellation or curtailment is received by the Company at 24 hours or less notice, then the booking will be charged at full rate. Similarly, bookings cancelled more than 24 but less 48 hours before a booking begins will be charged at 70% of the full rate and bookings cancelled more than 48 but less 72 hours before a booking begins will charged at 30% of the full rate.

13. Use of Equipment

Without the previous consent of the Company hired equipment must not be used on any abnormal or hazardous assignment nor taken out of the United Arab Emirates or taken from the ground other than on a regular scheduled flight by an airline recognised by I.A.T.A. Customers must keep hired equipment in their custody and must ensure it is used in a skilful manner by persons having the appropriate qualifications and experience and who are familiar with the type of equipment. Customers must protect hired equipment from the elements and take all reasonable precautions for its safety. Under no circumstances may Customers alter, add to, modify adapt or misuse equipment hired to them by the Company or affix to, install thereon or insert therein any accessory equipment or device incompatible with its proper use.

Testimonials

Denson Baker

I had the pleasure of working with ActionFilmz on the feature film MOUNTAIN BOY and I must say, their level of support, equipment maintenance, and crew expertise is world-class. Collaborating with Crispin and the entire ActionFilmz team was an exceptional experience. Their dedication and commitment to delivering a level of service that exceeded all expectations made the project a huge success. I am truly grateful for the opportunity to work with such a professional team and I look forward to future projects in the region. Thank you for your outstanding work!

Denson Baker ACS NZCS

Shanker Raman

Terrific crew. Top quality gear. Amazing work ethic. Action Filmz has set a very high standard of professionalism and efficiency. I look forward to working with them again.

Cinematographer

Zeus Merhi

“Okay, buckle up because I’ve got some juicy deets on one of the coolest rental houses out there: Actionfilmz! These guys have got it all – cameras, lenses, lighting, grip equipment, every nut and bolt, photo gear – you name it, they’ve got it. We’re talking top-of-the-line stuff. From the classic Cooke look to the pin-sharp Arri signature primes. When it comes to lighting, I’ve never been disappointed. Tungstens, Skypanels, Cream sources, Aputures, and the list goes on and on and on. Just ask the team to show you around. If you’ve shot with me, you know how much I love a techno crane. Guess what, they got it!

Walking into the warehouse will forever leave any tech junkie like myself smiling from edge to edge. Now let’s put the equipment on the side for a second. The crew is just stellar! Never heard a complaint on set from these guys. If you dance, they dance. To all the team at Actionfilmz, thank you. Thank you for always supporting us, and thank you for being awesome!”

Director

Adam Black

I can confidently say that Action Filmz is a top-notch equipment rental company that has been my go-to for over 7 years. They boast an extensive inventory of high-quality gear that is consistently available, even when I make last-minute bookings. One of the standout features of Action Filmz is their exceptional team. From start to finish, the staff is incredibly helpful, professional, reliable and always, but always with smile on their faces. They excel in navigating even the most stressful and time-sensitive situations, ensuring that my shoots run smoothly and without a hitch.

Overall, I highly recommend Action Filmz for all of your equipment rental needs in Dubai. Their commitment to excellence and unparalleled customer service make them the clear choice for anyone seeking top-tier gear and support.

Photographer

Karen Coetzee

Action Filmz has been our rental company and crew supplier for well over 10 years. They provide world-class gear and crew, and are a real partner on every job we do.

Producer- Central Films

Mike Redfern

I’ve known Crispin and Action Filmz from some of the earlier days and watched them grow as this city and country grows. I’m always impressed by how Crispin is looking round the next corner taking the next brave step. Action Filmz as a team have really supported my company well, always at the end of the phone, guided me where I need and given me the solutions for what I needed. The whole crew and office is like a big family, the crew teams I’ve had on set have never left a client with anything but positive feedback to me. Internationals come from far more established networks and systems than Dubai, and often arrive hesitant as to what and who we are supplying them with and everytime they walk away with “OK so we can produce great work in Dubai”, it’s good to feel supported, when in our industry we work with so many variables and Action Filmz provide just that.

Action Filmz have never disappointed and always had great feedback from my international clients, for me you guys always pull together and work hard and are sweet to work with – so you get my vote anyday !

Producer

Stan Jakubowicz

Working with Action Filmz was such a great experience. The whole staff was extremely talented, friendly and accommodating to our needs. We were able to fully produce and post produce a full season of our hit show “The Mic Africa” using Action Filmz’s facilities, equipment and personnel. We hope we get to work together in the future.

President of Production

Hatim Saleh

I love working with Action Filmz as they are reliable, prompt and all gear is well organized and in good condition. They have supported us on projects with last minute requirement

Director

Cyrus Patel

This was my first experience of working with ActionFilmz and I am happy to say it will be the start of a long relationship with the team working there!

Kandahar was one of the first Hollywood films to ever film in Saudi Arabia and ActionFilmz provided us with all the lighting and grip equipment for the project as well as the crew for the lighting department. I can not speak highly enough of the professionalism and “can-do attitude” of the entire team at ActionFilmz. They went above and beyond to make sure the project was a success and were an integral part of putting this together.

A special mention to Crispin Dominic and the entire team who worked so hard to be part of the movie and make sure we had everything we needed and more. I can honestly say the experience was amazing and we started as colleagues on a project and ended as friends and we will work together with ActionFilmz a lot more in the future!

Unit Production Manager - Kandahar

David Ortkiese

Faced with the challenge of shooting a multi-cam show remotely, Action Filmz met the challenge head-on. Seven Mini LFs, One Alexa Mini, Twelve Premista Zooms, and three prime lens packages are a lot for any rental house. Along with a lighting and grip package, Action Filmz was able to outfit our show with the gear we needed to shoot the show remotely and in a short amount of time.

Thanks again for all of your help.

Director/Director of Photography

Walter Bithell

Desert Warrior was the largest film production ever to shoot inside Saudi Arabia. At the time of production, there was minimal infrastructure to handle a sizeable Hollywood show. This is where Action Filmz, out of Dubai, UAE, stepped in and saved the day for the lighting department. The hardest part of lighting Desert Warrior was sourcing, securing, shipping, delivering, and returning the Hollywood-grade equipment we needed to film this project. Action Filmz excelled as a reliable and trusted partner every step of the way.

They have one of the largest movie lighting inventories in the Middle East. They own and rent the kind of lighting equipment professionals like to use. Their equipment is extremely well maintained, no small feat for gear that regularly works in the most grueling deserts on Earth. They are a service-oriented company. They are experts in Middle East shipping and customs processes & requirements. Anything they don’t directly own, they can and will find. They’ll do whatever it takes to ensure equipment arrives on time and budget.

Crispin Dominic, the owner, is a true filmmaker in his own right. Action Filmz delivered the goods. They are the real deal, and I felt fortunate they were by our side on Desert Warrior.

Key Gaffer- Desert Warrior

Eric Hedayat

Action Filmz played a large part in making Desert Warrior a success in Saudi Arabia – great gear, competitive prices and amazing customer service from the top down. As the biggest film to shoot entirely in the region, we were faced with many challenges and Action Filmz was one of the solutions !

Line Producer/ EPM- Desert Warrior

Pratixa Kanojia

The team at Action and I go a long way back. It all started nearly 10 years ago when I got them on board for a Bank TVC, since then to now, they’ve been my go to partners for everything EQUIPMENT and Crew! It’s Crispin’s vision and hard work to grow with the industry, Abdul’s management skills, the power packed lighting and camera units, and tireless efforts of the admin team that have steered Action to be the ‘A’ team in the region. Action Filmz have always delivered beyond my expectations and I cannot recommend them enough to anyone whose looking to do a shoot in the region!

Executive Producer

Hikmat Ghandour

Always a pleasure to work with Action Filmz! Always reliable, on time and always flexible, they make every project very easy and smooth.

Meraki Productions

Fares Corbani

Actionfilmz is where professionalism and perfection meet!

With a strong attention to details, you would never face a single issue with any of their services.

Shout out to the industry’s most professional crew there, Srinivas Kusuma (AKA Toyota) – Focus puller and Sherif Mohammed – Gaffer.

Trinity, Steadicam & Camera Operator Arri Certified Trinity Trainer

Harish G Kale

We had the opportunity to work with Action Filmz on a feature length film in November 2021. Action Filmz is easily the top provider of film gear and equipment in the UAE. They have talented and experienced crew, who are well versed in all the technical know-how required by industry-standard film sets. Special thanks to owner & DOP Crispin Dominic of Action Filmz and the entire team that made our experience absolutely seamless and enjoyable. Highly recommend Action Filmz!

Fidelis Management Consultants

Shwetha Pillay-Basu

Convoco Films had the wonderful opportunity to work with Action Filmz on our recent feature film in Abu Dhabi. Can’t recommend Action Filmz enough! With experienced and talented crew & a full range of equipment, Action Filmz is a one stop shop for film gear and personnel. Crispin Dominic and Team are phenomenal, not to mention, extremely production friendly and we greatly look forward to working with Action Filmz again

Line Producer

Nayla Al Khaja

I have had a fantastic experience with Action Filmz in several capacities including the crew, services and quality of equipment. Action Filmz always seems to be ahead of the curve in regards to their gear. Their crew is always amazing and supportive. As a film director, I worked on several projects and it has always warmed my heart.

Thank you and I appreciate all your support.

Film Director

Mik Allen

Having had the pleasure to work closely with Action Filmz for over 10 years, I have seen the company grow to a truly international level in terms of equipment options, professional crew and service support.

Action Filmz are constantly keeping up with the ever changing equipment trends offered globally, appreciating the different demands and requirements asked of them from a cross section of DP’s and Productions. The inventory is impressive by anyone’s standards.

When dealing with Action Filmz you get a truly personal service with every effort made to shape and accommodate to each and every specific requirement.

I can’t recommend Action Filmz enough !

DP- DUBAI & LONDON

Khaled Zaazouh

Working with Action Filmz is a breeze, hassle free, literally. We worked on a Mission Impossible 7 in Abu Dhabi, everything we asked for was available. Great team and always on the phone day/night to support with anything you require.

Production Manager

Umar Garcia Tariq

From our small indie projects to large complex shoots, Action Filmz has been our primary production partner for over 7 years now. They’re up to speed with the latest in film production equipment and an experienced crew, all under a proactive booking and rentals team.
One of the best in the region. Highly recommended.

Director | Producer - Zooxel Dubai

Oliver Doran

As an international photographer travelling to Dubai for advertising campaigns, both for photo and film productions; I have been amazed by the speed of quoting and flexibility by the crew. For me they are an all in one crew and lighting solution which will add great value to any production.

International Photographer

Dev Vaswani

True to its name Action Filmz is always in the action! Their professional, prompt and friendly service sets the standard in the industry. We have worked with them for years and find their attitude refreshing and honest.

Milkshake Media

Avinash Shankar

Excellent crew, quality equipment and Crispin is totally hands on. Highly recommended.

Owner

Jatinder Kaur Mahli

I have used Action Filmz for many years now simply because they understand how to support on each projects needs and requirements. The booking team and crew are always supportive and understanding. They will suggest solutions when in need, and come with cheerful, polite and professional attitudes and carry years of skilled industry experience with a can do attitude.